1. Services Provided
Lucy Hospitality provides professional services in Convention Planning, Event Management, Tourist Guide services, and Vacation Package Planning. Each project or booking will include a written agreement outlining the scope of services, deliverables, timelines, and costs. Any additional services requested by the client outside of the agreed scope may incur additional charges.

2. Client Responsibilities

  • Clients must provide accurate event, travel, and participant details, including dates, preferences, and special requirements.

  • Any delays in providing required information or approvals may result in adjustments to project timelines.

  • Clients are responsible for ensuring that all participants have valid travel documents, visas, and required permits when booking international services.

3. Payments & Fees

  • A deposit or full payment may be required at the time of booking, depending on the type of service.

  • Payment schedules and deadlines will be communicated before service initiation.

  • All fees must be paid as per the invoice terms. Late or incomplete payments may result in cancellation or suspension of services.

  • Prices quoted do not include government taxes, service charges, or third-party vendor costs unless specifically stated.

4. Cancellations & Modifications

  • Cancellations must be communicated in writing.

  • Refunds for cancellations may be limited and subject to third-party policies such as hotels, airlines, or event venues.

  • Requests for modifications will be accommodated when possible, but additional charges may apply.

5. Intellectual Property

  • Itineraries, event plans, designs, and other materials provided by Lucy Hospitality remain our intellectual property until full payment has been made.

  • After payment, the client is granted a license to use the deliverables for personal or business use.

  • We reserve the right to use completed work in our portfolio unless otherwise agreed upon.

6. Confidentiality

  • All sensitive information shared by clients, such as event details or personal data, will remain confidential.

  • Lucy Hospitality will not disclose such information to third parties except where necessary to provide services or comply with legal obligations.

7. Limitation of Liability

  • Lucy Hospitality is not responsible for disruptions caused by natural disasters, strikes, government actions, or failures by third-party vendors (e.g., airlines, hotels, or venues).

  • Our liability is limited to the fees paid directly to Lucy Hospitality for the affected service.

8. Termination of Agreement

  • Either party may terminate the agreement with a written notice of at least 14 days.

  • The client must pay for services completed up to the termination date.

  • Prepaid fees for services not delivered may be refunded at our discretion